Shipping policy

Shipping information for customers in the United Kingdom and Australia

Last updated: November 2026. For delivery to Germany and other EU countries, the delivery cost and estimated delivery time are shown on the product page and at checkout.

1. Processing time

Orders are normally processed within 1-3 working days (Monday to Friday, except public holidays in Germany) and passed to our delivery partner. You will receive an email when your order has been dispatched.

2. Delivery area, delivery time and cost

Your order is delivered directly by our delivery partner. Delivery times are estimates, counted from the end of the processing time. Delays can be caused by customs, carriers or high demand.
- United Kingdom (England, Scotland and Wales): dog car seat, estimated delivery 8-14 days. Delivery is free. Unless we agree another date with you, we will deliver within 30 days of the day you place your order. We do not currently deliver to Northern Ireland or to British Forces (BFPO) addresses.
- Australia (all states and territories): camping mat, estimated delivery 8-18 days. Delivery is free. Remote areas can take longer. Unless we agree another date with you, we will deliver within 35 days of the day you place your order.
If we cannot deliver in that time, you can cancel and we will refund you. The delivery cost is always shown at checkout before you pay.

3. Tracking

After dispatch, you will receive a dispatch email, usually with a tracking number. Tracking updates can be limited in some areas.

4. VAT, GST, duty and customs

Parcels to the United Kingdom may be subject to import VAT, duty or carrier handling fees. Parcels to Australia may be subject to GST, duty or carrier handling fees. If these are charged on delivery, you pay them. They are not included in the price or the delivery cost.

5. Lost, late or damaged parcels

The goods remain our responsibility until they are delivered to you. If your parcel is late, lost or damaged, please contact us at operations@dinarica.store as soon as you can, ideally within 7 days of the estimated delivery date. We will look into it with the carrier and the supplier and put it right.

6. Returns

Please see our Returns, cancellation and refunds policy.

7. Contact

Questions about delivery: operations@dinarica.store.