Privacy policy

Privacy notice for customers in the United Kingdom and Australia

Last updated: 30 October 2026. This notice is written for visitors and customers in the UK and Australia. The privacy policy for other countries is available in German.

1. Who is responsible for your data

Dinarica, Haris Hadzic, Am Heuchelbach 1, 61350 Bad Homburg vor der Höhe, Germany. Email: operations@dinarica.store. We are the controller of your personal data.

2. What data we collect

  • Contact details: name, delivery address, billing address, telephone number, email address.
  • Order and payment information: what you buy, price paid, payment method and confirmation. We do not see or store your full card number. Payments are handled by the payment provider you choose.
  • Communication with us, for example emails to customer support.
  • Device and usage information: IP address, browser, device, pages viewed. This is collected through cookies and similar technologies, where you agree to them.
  • Account details, if you create an account.

3. What we use your data for, and our legal basis

  • To take, process and deliver your order, handle payments, returns and refunds, and give customer support. Legal basis (UK): performing our contract with you.
  • To prevent fraud and keep our shop secure. Legal basis (UK): our legitimate interests.
  • To follow the law, for example accounting and tax rules. Legal basis (UK): legal obligation.
  • To send you marketing emails if you subscribe. We use double opt-in: you get an email asking you to confirm. Legal basis (UK): your consent. You can withdraw it at any time with the link in every email or by writing to operations@dinarica.store.
  • To measure advertising and to improve our shop with cookies and similar tools (for example Google and Meta). Legal basis (UK): your consent through our cookie banner where the banner is shown. Where consent is requested, these tools are not loaded without it.
  • To ask for a review after your order, using Judge.me, where applicable. Legal basis (UK): legitimate interests (similar goods to existing customers); you can object at any time.

4. Who we share your data with

  • Shopify, which hosts our shop and checkout.
  • Payment providers you choose at checkout (for example Shopify Payments with Stripe, Revolut, Klarna, PayPal). They handle the payment under their own privacy notices.
  • Our delivery partners and suppliers, who need your name, address, telephone number and email address to deliver your order. Our product supplier and its software provider can be located outside your country, including in China.
  • Email service provider (Klaviyo, USA) for the newsletter, if you subscribe.
  • Google for advertising measurement, if you agree to cookies.
  • Meta (Facebook and Instagram) for advertising measurement and to show our ads to people who may be interested, if you agree to cookies. The Meta Pixel on our shop shares information about your visit, such as pages viewed and items added to the basket, with Meta Platforms Ireland Limited and Meta Platforms, Inc. in the USA. Meta uses this information under its own privacy policy.
  • Review service (Judge.me), if you receive a review request.
  • Authorities or advisers where the law requires or our rights need protecting.

5. Transfers outside your country

We are based in Germany. Some of these providers are located in or can access data from countries outside the UK and Australia, such as Germany and the EU, the USA and China. For customers in the UK, we rely on an adequacy decision for the country or on approved safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. For customers in Australia, we take steps that are reasonable in the circumstances to make sure overseas recipients handle your information in line with the Australian Privacy Principles. Meta may process the information it receives from the Meta Pixel in the USA.

6. How long we keep your data

We keep order and accounting data for as long as the law requires (for example for tax and accounting). Marketing data is kept until you withdraw your consent. Other data is kept only as long as needed for the purpose.

7. Your rights

United Kingdom: under the UK GDPR you have the right to: be informed, access your data, have it corrected, have it erased, restrict how we use it, object to processing (including direct marketing), move your data, and withdraw consent at any time. You can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
Australia: you can ask for access to the personal information we hold about you and ask us to correct it, and you can opt out of marketing at any time. If you are not happy with how we handled a privacy concern, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
You can exercise these rights by emailing operations@dinarica.store. We will answer within one month. We would appreciate the chance to put things right first.

8. Cookies

We use cookies and similar technologies. Essential ones are needed to run the shop. Others, for example for advertising measurement, are used only with your consent where our cookie banner is shown, which you can change or withdraw in the cookie settings at any time. The Meta Pixel is an advertising cookie and is used only with your consent where our cookie banner is shown.

9. Children

Our shop is not meant for children, and we do not knowingly collect their data.

10. Changes

We may update this notice from time to time. The date at the top shows the latest version.

11. Contact

Dinarica, Haris Hadzic, Am Heuchelbach 1, 61350 Bad Homburg vor der Höhe, Germany. Email: operations@dinarica.store.