Refund policy

Returns, cancellation and refunds (United Kingdom and Australia)

Last updated: November 2026. This policy is written for customers in the United Kingdom and Australia. Your rights under the law of your country are not affected by it.

Who you are buying from

Dinarica, Haris Hadzic, Am Heuchelbach 1, 61350 Bad Homburg vor der Höhe, Germany
Email: operations@dinarica.store. Phone: +49 160 96298501.

Customers in the United Kingdom

Your right to cancel

You have the right to cancel your order within 14 days without giving any reason.
The cancellation period ends 14 days after the day you receive the goods (or, if your order is delivered in several parts, the day you receive the last part).

How to cancel

To cancel, tell us clearly that you want to cancel, for example by email to operations@dinarica.store or by post to the address above. Please give your name, your order number and the item. You can use the form at the end of this page, but you do not have to.
You have kept to the cancellation period if you send us your message before the 14 days are over.

What happens when you cancel

We will refund everything you paid for the order, including the standard delivery charge (delivery is free in the UK, so that is GBP 0), without undue delay and no later than 14 days after we receive the goods back or you show us proof that you have sent them back, whichever is earlier. We refund to the payment method you used, at no cost to you.
We may wait for the goods to arrive back before we refund.

Sending the goods back

Please send the goods back to the address above without undue delay and no later than 14 days after the day you tell us you are cancelling. You keep to this time limit if you post the goods before the 14 days are over.
You pay the cost of returning the goods. Please use a tracked service and keep your proof of postage. The goods are sent back to Germany.
We can only refund the full price if the goods come back unused and complete, with their packaging if possible. If you have handled the goods more than was needed to check what they are and how they work, we may reduce your refund by the loss in value.

Faulty or wrongly delivered goods

If the goods are faulty, not as described, or not what you ordered, please email operations@dinarica.store with your order number and, if you can, photos. Your statutory rights under the Consumer Rights Act 2015 apply. In particular, you can reject faulty goods within 30 days of delivery for a full refund. After that, you are entitled to a repair or replacement, or a price reduction or final right to reject if those do not work. If the goods are faulty or wrongly delivered, we pay the cost of sending them back.

Customers in Australia

Our guarantees under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or wrongly delivered goods

If the goods are faulty, not as described, or not what you ordered, please email operations@dinarica.store with your order number and, if you can, photos. If the goods are faulty or wrongly delivered, we pay the cost of sending them back, and we will repair, replace or refund as the law requires.

Changed your mind? 14-day return

Even where the law does not require it, you can return an unused item within 14 days after you receive it and we will refund the price you paid.
- Email operations@dinarica.store first, with your name and order number. Do not post the goods before you hear from us.
- The item must be unused and complete, with its packaging if possible. For an inflatable item, you may inflate it once to check it.
- You pay the cost of returning the goods to the address above (Germany). Please use a tracked service and keep your proof of postage.
- We refund the price you paid to the payment method you used, within 14 days after the goods reach us.

Delivery problems (all countries)

If your parcel is late, lost or damaged, contact us and we will look into it with the carrier and supplier. Please see our Shipping information.

Model cancellation form (United Kingdom customers; use it only if you want to cancel)

To: Dinarica, Haris Hadzic, Am Heuchelbach 1, 61350 Bad Homburg vor der Höhe, Germany, operations@dinarica.store
I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods (*): ____________
Ordered on (*) / received on (*): ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is on paper): ____________
Date: ____________
(*) Delete as appropriate.